Privacy Policy
Last updated: February 2026
1. Introduction
Process Link Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, company name, job title
- Account information: Username, password, and account preferences
- Usage data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent
- Communication records: Correspondence with our team, support tickets, and feedback
- Business information: Company details, site locations, and operational requirements relevant to our services
3. How We Collect Information
We collect personal information:
- Directly from you when you fill out forms on our website
- When you contact us via email, phone, or our contact form
- When you create an account or use our services
- Automatically through cookies and similar technologies when you browse our website
- From third parties such as referral partners (with your consent)
4. How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our services
- Respond to your enquiries and provide customer support
- Send you technical notices, updates, and administrative messages
- Communicate with you about products, services, and events (with your consent)
- Analyse usage patterns to improve our website and services
- Comply with legal obligations
- Protect our rights and prevent fraud
5. Disclosure of Information
We may share your personal information with:
- Service providers: Third parties who help us operate our business (e.g., cloud hosting, email services, analytics)
- Professional advisors: Lawyers, accountants, and auditors as necessary
- Regulatory authorities: When required by law or to protect our legal rights
We do not sell your personal information to third parties for marketing purposes.
6. Data Storage and Security
We store data on secure servers located in Australia. Where data is transferred overseas (for example, to cloud service providers), we ensure appropriate safeguards are in place to protect your information in accordance with the APPs.
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.
7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. These may include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our website
- Preference cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications at any time
- Lodge a complaint if you believe we have breached your privacy
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:
Process Link Pty Ltd
Email: info@processlink.com.au
Website: processlink.com.au/contact
12. Complaints
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992