Helpdesk
Need help with Process Link? Log a ticket and our team will get back to you. Track progress, get updates, and keep a record of every request.
What is Helpdesk?
Helpdesk is your direct line to the Process Link support team. Log tickets for technical issues, ask questions about configuration, or request new features. Everything is tracked in one place so nothing gets lost and you always know the status.
Who it's for
Process Link users who have questions about how to use the platform or need help with configuration
Site administrators managing Process Link deployments and needing technical assistance
Operations teams who encounter issues and need quick resolution to keep things running
IT/OT teams working on integrations or connectivity and needing technical support
Why use Helpdesk
Get help without hunting for email addresses or phone numbers
Track the status of your requests in one place
Build a history of solutions for your team to reference
Request new features and improvements directly
What you can do
Ticket logging
Log support requests directly from the portal. Add screenshots, describe the issue, and our team gets the context they need to help.
Status updates
Track your tickets from submission to resolution. Get notified when there's progress or when we need more information.
Direct access to our team
Your tickets go to our team who understand industrial environments. No generic support scripts, just people who can actually help.
Request history
See all your past tickets and resolutions. Useful when similar issues come up or when onboarding new team members.
Full conversation record
Every ticket keeps a complete record of the conversation. No need to re-explain context if you need to follow up later.
Feature requests
Got an idea for how Process Link could work better for you? Log it as a feature request. We read every one.
How it works
Log a ticket
From within Process Link Portal, click Helpdesk and describe what you need. Add screenshots if it helps. Submit, and our team is notified immediately.
We get to work
Your ticket goes to someone on our team who can help. We'll update the ticket as we investigate, and reach out if we need more information.
Resolution and record
Once resolved, the ticket stays in your history. If a similar issue comes up, you or your team can reference what was done before.
Built into Process Link Portal
Helpdesk is accessible directly from the Process Link Portal. No separate login, no hunting for contact details. When you need help, it's right there.
Need help with Process Link?
Our team is here to help you get the most out of the platform.